Disputing Charges

Contact Student Central with questions about:

• Tuition
• Program fees
• Course-related fees
• Drop/add fees
• Schedule change fees
• Meal Plans

How to appeal a fee

If you drop a course or withdraw from all courses after the refund period due to significant or unusual circumstances, you have the right to submit an appeal of the fee refund policy. You must do so within one year of the end of the semester in which you dropped the course or withdrew from all courses.

After dropping the course or withdrawing, complete and submit the fee appeal policy form. Be sure to follow all instructions on the form.

What about those other fees?

Any time you register for classes, receive a housing assignment or meal plan, fail to return a library book, park in the wrong space, or do anything else that causes an IU department to charge you a fee, your student account will be charged.

If you need more information about these fees or want to dispute a fee, contact the office or department that charged the fee. For example:

• Contact Parking Operations about a parking fine
• Contact Housing about housing charges.
• Contact the IU Libraries about an overdue fine.
• Contact CrimsonCard about CrimsonCard charges.
• Contact UITS about an IU eTexts Fee.

Reasons to appeal

Appeals can be submitted for significant or unusual circumstances.

Examples of significant or unusual circumstances:

• Illness or injury which prevented student from being able to attend classes.
• Illness or injury of an immediate family member.
• Death of an immediate family member.
• Military deployment.
• Significant change in student’s work schedule, outside the student’s control, which conflicts with classes.
• Non-attendance
• University error

Appeals will not be approved for the following reasons:

• Concerns related to the course, instructor, or delivery of instruction. If you have a concern related to the course and/or instructor, please visit your Academic Dean to review your individual circumstances.
• Misinterpretation or lack of knowledge of University policies or procedures.
• Errors in judgment involving transportation, finances, academic ability, or time management.
• Financial Aid – lost or reduced aid, ineligibility, or missed deadlines.
• Voluntary acceptance of employment or other activity impacting the ability to attend classes.
• Non-receipt of mail or other communications.

Fee Appeal Procedures

Students have the right to appeal the refund policy concerning credit hours and course related fees for up to one year if there is a significant or unusual circumstance that causes their withdrawal from classes after the usual refund period. The procedure for filing an appeal is:

1. After withdrawal from class, email sesc@iu.edu to obtain the online fee appeal form.
   
   
   • You must withdraw from classes before an appeal can be considered.
   • In the case of illness, a medical form will need to be completed by your physician.
   • The Appeal should be filled out with as much detail and backup as possible.
   • If the late withdrawal is due to a death in the family, the student must submit proof, i.e. death certificate, newspaper obituary, etc. We regret to have to require such backup, but past abuses of the fee appeal process have made it necessary.
   • Any non-refundable fees on your bursar account must be paid in full before submitting the appeal.
     
     
2. You will receive a confirmation to your IU email once the appeal is received. The appeal is then forwarded to the Refund Appeals Committee for consideration.
   
   
   • The Refund Appeals Committee meets twice a month.
     
     
3. Once a committee decision has been rendered, you will receive a notification to your IU email.

For additional questions on the fee appeal process please contact sesc@iu.edu.